If you know service matters more than ever, but you’re just not sure where and how to make a dent in such a big topic, this talk is perfect for you.
- What’s the value of a customer to your company over the course of her lifetime?
- How much does it cost your company to acquire a new customer versus keeping one happy?
- What do you do about advertising now that mass media is losing its mass by the second?
Learn answers to these questions and so much more in this new talk on improving your company’s personal experience factor.
In Best Buy Made My Mom Cry, you’ll hear stories and learn tools and techniques to raise your business’s level of Customer Service to the point where customers want to share their experience with others.
Not bad for an hour, huh?