The 7 Facets of Professionalism: Shareworthy Service

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Shareworthy Service - either good or bad - has two main components: Professionalism and Kindness. Each component has seven facets. After studying countless examples of shareworthy customer experiences, I've yet to find a shared situation being praised or condemned that wasn't among these heavy sevens. Kindness (or its absence) makes a world of difference, but it's relatively meaningless without first rocking Professionalism. Kindness is the sexy component but these seven facets of … [Read more...]