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Methodology

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Goals And Values

What is it, specifically, you’re trying to make happen? Can you tell me with such brevity and clarity that my … More

WhatWeBelieve_SP

Strategic Planning

Once you’re secure in your goals and values, you have to look at how you’re going to accomplish your goals … More

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Customer Experience

Here’s a question: Have you calculated what one customer’s worth over the course of her lifetime? Here’s … More

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Messaging

Not that long ago, clever was enough. If you had enough cash and hired a creative enough team to produce your … More

WhatWeBelieve_media

Media

Sure, media choices and placement matter. You can waste a metric ton of money if you’re not careful. Want … More

Recent Articles

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My Birthday Wish

I turn 44 today. Company policy dictates I take the day off, so I’ll be brief and share only my birthday wish with you. Can I ask you to join me in a harebrained scheme over the … More

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Spinning Plates

For the past couple of years, it’s been my privilege to serve as the Chief Plate Spinner here at Miles & Company. With a varied menu of services, clients and harebrained … More

photo credit: Nick Kenrick. via photopin cc

The Crest Cadillac Story

(Mr. Clay Campbell has a story to tell you about shareworthy customer service.   He is a Distinguished Toastmaster, giving keynote and after-dinner speeches across America. He has … More

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Meet Our Team

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