The Crest Cadillac Story

photo credit: Nick Kenrick. via photopin cc

(Mr. Clay Campbell has a story to tell you about shareworthy customer service.   He is a Distinguished Toastmaster, giving keynote and after-dinner speeches across America. He has authored several books including How to Get Big Results from a Small Ad Budget. He is a Wizard of Ads Partner specializing in strategies to help grow small businesses. He is owner and founder of The Kentucky Opry.  The Daily Blur is proud to welcome Mr. Campbell to the Ramada Inn stage.  Take it away, Clay.) Every … [Read more...]

Guess What One Customer Service Star Keeps In Her Car


During our company retreat this week, Deidre shared a story of a wildly successful mentor who kept something unusual in her car. Her mentor said she never knew when a moment of need might arise. Elaine said she always wanted to be prepared in case she needed one. Jumper cables? Blanket and candle? Breath mints? Nope. Elaine kept thank you cards, envelopes, and stamps in her car at all times. When someone treated her with kindness, she didn’t want to use “not having a thank … [Read more...]

The Do-It-Yourself Campaign Commercial


Election Day in the U.S. is less than two weeks away. Candidates everywhere are scrambling to put ANYTHING on the air. So, as a public service to our public servants, I present The Handy-Dandy Do-It-Yourself Campaign Commercial! Just fill in the blanks, print a copy, and contact your media rep, post haste. Happy Mudslinging!   CANDIDATE: Hello, this is (your name). I’m your candidate for (elected office). I grew up right here in (town / region / religious cult). And … [Read more...]

He’s A Perfect Ten


“Mama, I would like a cake, but I don’t want it to have pink. Or brown. Or red. Or purple. Or yellow." And so we celebrated the-boy-who-doesn’t-eat-cake with blue cake on his tenth birthday Monday. Will taught us to celebrate differently over the past decade. And we are all better for it. Thanks, buddy. … [Read more...]

4 Secrets and 10 Tools for Working Remotely

Mobile Office.

Our team at Miles & Company is growing, and we are committed to growing while working remotely. We all live in different communities and, no matter how fun it sounds, we have no plans to move so we can all work in the same physical office space. (Which, by the way, would be a very cool open working space above a little rustic coffee shop called Grandpa Frank’s Basement.) Since we are not in the same office, and remote working is our jam, we did some research to make sure we are doing … [Read more...]

A Football Field… as Thanksgiving Table?

You defeat your dark when thanksgiving is your default. -Ann Voskamp

Tevin Westbrook, tight end for the University of Florida, was facing a mile deep, pitch-black sense of dark after dropping the football in what would have been a game winning play on Saturday. The Gators lost a tough one. Grown men cried and staggered out into the night. The final score wasn't the only reason people were crying. In that same game, one of Westbrook's teammates, wide receiver Latroy Pittman was carried off the field on a stretcher because he couldn't walk. The following … [Read more...]

1 in 10,000 saw it. Can you?


I have been showing this video for years as a means of illustrating the effect overstimulation has on us. I've shown it to thousands of people. No one had EVER seen *it* on first viewing... until Tuesday. Can you? Watch the video. How many passes does the team in white make? What’s funny is how, after your first viewing, you can’t not see it. Congrats, Erin! Your powers of focus and perception are beyond my understanding! … [Read more...]