Thanks for attending our talk! Here are the resources I mentioned.
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Presentation Slide Deck
Tim’s Book
Click me to download Tim’s bestselling book: Good Company – Making It, Keeping It, Being It
Tim’s original eBook on Shareworthy Service
Click me to download Tim’s original eBook: Your Customers Like This.
Daily Blur Blog Posts Referenced Today
- Mapping The Customer Experience
- Tuning The Customer Experience
- 7 Days To Identifying Goals & Values
- Ideas Get Thank Yous – Plans Get Rewards
Reading List
- Creating Magic
- The Dream Manager
- Customers For Life
- Delivering Happiness
- The Nordstrom Way
- Entreleadership
- 1501 Ways To Reward Employees
- Conscious Capitalism
- Firms Of Endearment
- Servant Leadership
- Small Town Rules
- The Ultimate Question 2.0
- Zingerman’s Guide To Great Service
Thanks again for attending.
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Since October of 2008 – the start of America’s economic downturn – most of our clients, including all our home services clients – have experienced (and enjoyed!) double-digit and triple-digit growth. Our most recent customer satisfaction score (using the Net Promoter Score system) was a perfect 100.
If you’d like to know more, please give us a call at (573) 234-6282 or click me to learn more about our organization.
Tim