If I had one bit of advice for business owners everywhere, it would be to audit and refine how well you treat your most important customers – your employees.
Thankfully, Business 2 Community – a website devoted to sharing stories with more than 100,000 interested readers – gave me a platform to do just that this week.
In "Employees Are Customers, Too" I wrote:
In a massive company, employees’ roles are precise: accountant, marketing manager, IT support specialist, and so on. In a corporation, an IT support specialist isn’t likely to be called upon to do the books. In a small business, however, the manager might find herself cleaning up after the popular shop cat, because every employee of a small business has to wear multiple hats.
The most important hat your employees wear is the customer hat — now available in “extremely satisfied.” That’s right — your employees are also your customers, and they should be treated as VIPs.
Have a great weekend, yo. (And thanks to Yahoo! News for also picking up the story. Some good comments there at the bottom if you want to check it out.)