I try not to quote or link to Seth Godin very often (not because he's not amazing, but because it's too easy), but: 1. I'm seeing him speak in person for the first time today, and 2. His short …
How To Define Shareworthy Customer Service
Who has the most out-of-this-world customer service in your city? If you’re like 80% of people I ask that question, no one comes to mind. Yes, that’s sad. It’s also an opportunity, but before …
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Watch Our First Order Of Business Workshop
If you could attend a workshop where we - with charm, wit, style and grace - shared the principles that have helped our family business clients across the U.S. and Canada grow by double and …
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How To Make A Living Being Creative, Part 2
This week, I’m speaking at The University of Missouri about living a creative life. I’m offering up 21 lessons I’ve learned along the road less traveled. Click me to see part 1. 12. Do the hard …
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How To Make A Living Being Creative, Part 1
Today, I’m speaking to Dr. Suzanne Burgoyne's Creativity class at The University of Missouri. My topic: Lessons Learned Along The Road Less Traveled I’ve been fortunate to make a pretty nice …
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No Pantywaist Guarantees!
The only thing worse than not having a guarantee? Having a pantywaist guarantee. I was ordering new socks - yes, I am the most boring person you know - and I came across Darn Tough Socks. I’m a …