How much time and money does your company spend trying to acquire new customers? Now, how much time and money do you spend delighting those who already do business with you. I'm writing this …
Have I Got A Couple Stories For You
Seattle Seahawks fullback Derrick Coleman has been legally deaf since age 3. He stars in a new ad featuring him and some of the loudest fans on earth. The result is moving and …
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“We’re in a hurry!”
So the man brayed--several times--to his daughter, to the waitress, and to no one in particular. I'm in a restaurant at the Dallas-Fort Worth Airport, and I've just shared a smile with a security …
Are You Contributing To Something More?
Since our son was diagnosed with autism, I’ve been blessed to speak to more than a thousand not-for-profit organizations. My message is essentially: The world has changed. For now, at least in …
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10 Questions You Must Ask Your Employees
It’s a new year, and it’s time for a healthy dose of perspective. You can’t possibly see your company from all angles, but you know who can? The collective awesome that is your team! [Tweet "If you …
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Exciting Times
“These sure are exciting times, aren’t they?” That’s what people say, isn’t it? When, often what they mean instead is: “These sure are uncertain times, aren’t they?” ... or ... “These sure …