What's the worst thing to do after taking a break? This morning I'm returning from nine days on the road preceded by nine days of sick. It's been a perfect storm of discombobulation. What's the …
The Magic Table
Imagine a magic table where ten people sit - each with $10,000. Each walks away with all $100,000. That's the metaphor my mentor, Roy Williams, used to describe a mastermind group to me. You each …
There Is No Spoon
This week, I envy my 3-year-old daughter. We're in Orlando, Florida, and she doesn't see the price tags or the pushiness or the fakery. She doesn't know there are people inside those animal suits. She …
Whiners & Losers
Speaking of people who ruin everything... “But ... but ... how come they get one? Why can’t we have one, too?” Whiners drive me crazy. No, this was not one of my young children. This was, instead, …
A New Policy Litmus Test
Here's a general rule for new company policies: If your employees have to sheepishly and apologetically inform customers of it, it's a stupid policy. Here are two examples from the holiday …
“You’re not fine.”
I'd been sick for eight days, but I kept insisting it was no big deal. "I'm fine," I said again and again to my wife, Deidre. Yesterday, after keeping her up nights for a week with my cough, she'd …