Veterans Day is Sunday. I've written before about why it's a good idea for your company to celebrate holidays with your customers. It's a good idea to look at the holidays outside Christmas, Labor …
Shareworthy Service: The Class
On January 29th and 30th, I’m teaching a 2-day class on one of my favorite topics in one of my favorite places, and I’m teaching it with a rockstar in the retail service industry. If you know …
You Get To Choose
On such a big day in America, I turn to Patton Oswalt and the close of his graduation speech he gave a couple years ago at his former high school: The path is made by walking. And when you’re walking …
Subject: $13,800
We talked yesterday about what Mike Harris called "a culture of ownership." What does that look like in practice? How about this email I just got from my oldest, dearest client - Chapman Heating …
“A Culture of Ownership”
By all accounts, the Harris family of Clarksville, Tennessee, represents everything I love about the south. They’re hard-working, loyal, gracious, and the whole family seems to possess a thoughtful …
Are You Frightened Of Social Media? [Web Wednesday]
Is 2012 the year the consumer took control? I've got a new marketing keynote presentation that asks and attempts to answer that question. Blogs, tweets, posts, apps, emails and videos – available …
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