Who are you describing when you write an ad searching for your next great hire? Your company? The job? Shockingly, neither of those will attract the kind of person you seek. The only way …
The Best Way to Give Feedback
If you ever give feedback on a situation or wish to criticize someone, let me urge you in the strongest way possible to give it voice to voice. That means if not face to face then at least by phone or …
What’s Your Four-Way Test?
The Rotary Club has a four-part ethics guideline by which they measure their principles and actions. It is called the Four-Way Test and it was originally written to help a depression era business …
The Key To Your Customer’s Expectations
How do you manage your customer's expectations? One simple key: when you say you are going to do something for someone, do it. Let me tell you a little story about how I know this is so …
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The Two-Word Response to Shareworthy Customer Service
It was a beautiful sunny morning when we arrived at the airport. The porter informed us, “They’ve cancelled your flight because of fog at the destination.” Heading into the terminal we witnessed …
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The #1 Rule For Goal Setting
Remember when you were young, and the greatest joy in life was imagining with your friends? We used to call it “playing.” We transported ourselves into the world of our imaginations doing something we …