The parking garage attendant at the Fort Myers airport made me smile because she did something that was shareworthy. I pulled up to her ticket window, handed her my ticket and asked “How are you …
“You have no idea who that is, do you?”
Wasn't Tim's post from yesterday great? I played golf last year with the former production manager of a famous East Coast entertainment venue. John, I think, was his name, and he told me a story I …
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Little Things Make Or Break Your Customer’s Experience
Don’t think you have to create some calculatingly clever, explosively entertaining, and fireworky fantastic customer service ideas. Simple courtesies go a long way. Contrast how we were treated …
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Simple Steps to Shareworthy Customer Experience
It’s the little things that make customer service shareworthy. Or not. Don’t think you have to create some big blow-me-out-of-the-water-ideas. Simple courtesies go a long way. Contrast how we …
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How to Gain New Customers with the Gravity Well
Walk to the edge of the cliff and JUMP… hoping someone will catch you at the bottom. That’s what most businesses expect people to do when they advertise. They stand at the bottom and yell up to …
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Pause to be Thankful
(Editor's note: This past Monday was Thanksgiving in Canada. Our Canadian correspondent, Steve Rae, and his lovely wife Carolyn were traveling in Europe as he wrote this. Spain, Italy and France, …