(Thanks for a great 2013! It's been one of our great pleasures to have Steve Rae contributing this past year. Several of his posts were among our most-read. Here are my favorites. -tm) They're …
Steve’s Favorite Things
In today's post, Steve Rae shares some of his favorite things that make great gifts. Books are favourites in our house. Even from the age of three my son would walk by himself (with us watching at …
A Bizarre Retail Strategy
I stand in line at the checkout of a clothing store with a bunch of clothes to purchase in my arms. I have spent the better part of an hour choosing the clothes, and I am ready to pay for …
The Great Customer Service Opportunity
In this land of so called economic slowdown, I think one of the main culprits may be the apathy of retail salespeople. My wife and I want to purchase a compact sized washer and dryer for our …
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Why Specificity Rocks
Just Imagine The Savings! In our part of the world, the water is hard with lots of minerals so water softeners are commonly found in houses. They cost a couple hundred bucks, sit in the basement, and …
How To Hire A Salesperson
Do you have to hire salespeople? Here is probably the most important thing you can do when you interview any candidate. After you've asked most of the questions you want to ask, say this to them, “I …