I was pleasantly surprised to see yesterday’s post about Praiseworthy Customer Service get so widely shared, but I was especially delighted when Kayla Phillips shared it.
I had written a business post about serving customers, but as a teacher, Kayla read it as teachers serving students and their parents.
And I got to thinking…
We all have customers.
Whether you’re a minister or Senator or principal or small business owner or parent or spouse or friend.
When you’re serving others, they’re your customers. Period. Full stop.
Oftentimes, as leaders, we forget (or sadly, stop caring) that it’s our mission to serve our team. We get it turned around.
Before we can expect our employees, our parishioners, our children, our constituents, or our students to serve, we must first serve them. We are all in the service business.
It is our obligation to model the behavior we expect from others.
Thanks for the lesson, Mrs. Phillips! You’re an inspiring teacher!
Oh, and PS – Thanks for jogging my memory about my first performance review… in Kindergarten.
Oh, and PPS – One of Kayla’s two delightful daughters told me about interning at Disney, and yes, it’s as awesome as you’d imagine.