Who are you describing when you write an ad searching for your next great hire? Your company? The job? Shockingly, neither of those will attract the kind of person you seek. The only way …
Article Library
A One-Act Test Of Your Well-Being
Whooooooooooosh. The first quarter of 2015 has already come... and nearly gone... so I'd like to know something. How are you feeling? Content? Engaged? Happy? I'm going to talk briefly …
One Revealing Question About Customer Service
On a scale of one to five, five being absolutely yes, and one being absolutely no, would you hire the Delta Service Representative you spoke with to work as a customer service representative for your …
Continue Reading about One Revealing Question About Customer Service →
A Shareworthy Trip To The ER
Last Saturday evening, a walking accident sent me to an ER. (I’ll pause here as you ponder ‘walking accident.’) Despite the financial implications and the pain of a fractured bone in my wrist (we …
“You just saved me $350,000.”
It's not true, of course, but that's what my client said to me on Tuesday. Truth be told, it'll probably end up in the neighborhood of $500,000 worth of savings over the next eighteen …
Stop Procrastinating In Three Easy Words
I stare down the barrel of a big writing project. And I'm stuck. I’m completely paralyzed by the blank screen. The cursor mocks me with every blink. So I put it off until tomorrow. And …
Continue Reading about Stop Procrastinating In Three Easy Words →