(Editor's note: This past Monday was Thanksgiving in Canada. Our Canadian correspondent, Steve Rae, and his lovely wife Carolyn were traveling in Europe as he wrote this. Spain, Italy and France, …
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How to Make Every Day Thanksgiving
We’d like to take a moment to wish our Canadian friends a very happy Thanksgiving. Today is Thanksgiving, and as families across Canada gather to give thanks, we celebrate with them. You see, we’re …
What Do Your Customers Really Want?
“A NUMBER TWO MAYONNAISE JAR” Remember, Carnac, the Magnificent? Johnny Carson would put on a magic turban and divine the answers to questions having never seen them (sealed in a #2 mayonnaise …
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Five Scrumptious Customer Service Lessons
“Does it look amazing?” Knowing it did, Kristen asked our party of six with confidence and delight after she’d set all our lunches before us at Outback Steakhouse in Hermitage, TN. It was at …
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Just Because: A Poem About Your Business
Just because… Just because you’re open, doesn’t mean I’ll come. Just because you sell, doesn’t mean I’ll buy. Just because you cook, doesn’t mean I’ll eat. Just because you build, …
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How To Help Your Employees Get Along Better
As an owner or manager, what do you do when your employees just can’t get along? Are kindness and professionalism lacking in the relationships between staff members? If you are interested in …
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