What do you do when your customers don’t deserve good customer service? Here at Miles & Company, we talk about delivering Shareworthy Service to your customers. It’s what we firmly believe will …
Article Library
The Nice Item
There is nothing not awesome about this. Lucy Li is 11 years old and lives in the Bay Area of California. The sixth grader is also the youngest qualifier in the history of The U.S. Open - the …
Viewer Mail: Recommended Marketing Books & Blogs
Hi Tim, How are you? It was great to meet you last week. Since you are an avid book reader…I would love some recommendations for books on any of the following topics: 1. Social Media 2. …
Continue Reading about Viewer Mail: Recommended Marketing Books & Blogs →
Location Matters
I snapped this photo two blocks from my son's hospital. Business 101: If you're going to open a cat clinic, don't put it next to a Chinese restaurant. If you're going to open a …
Autism & Golf Feature
I've written before about the special relationship my son and I have with each other and golf. Will, 9, is on the autism spectrum. I was blown away by this feature Jimmy Roberts put together for …
5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …