Which came first? The chicken or the egg? The question or the answer? Orange the color or orange the fruit? Messaging or copy? “Wait a minute. Aren’t messaging and copy the …
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How To Define Shareworthy Customer Service
Who has the most out-of-this-world customer service in your city? If you’re like 80% of people I ask that question, no one comes to mind. Yes, that’s sad. It’s also an opportunity, but before …
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Watch Our First Order Of Business Workshop
If you could attend a workshop where we - with charm, wit, style and grace - shared the principles that have helped our family business clients across the U.S. and Canada grow by double and …
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How To Make A Living Being Creative, Part 2
This week, I’m speaking at The University of Missouri about living a creative life. I’m offering up 21 lessons I’ve learned along the road less traveled. Click me to see part 1. 12. Do the hard …
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How To Make A Living Being Creative, Part 1
Today, I’m speaking to Dr. Suzanne Burgoyne's Creativity class at The University of Missouri. My topic: Lessons Learned Along The Road Less Traveled I’ve been fortunate to make a pretty nice …
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Is More Always Better?
Choices. Inputs. Opportunities. A tidal wave of available sources, options and information can be overwhelming. More is not necessarily better. Sometimes more is just …