Steve’s post yesterday about motivating support staff with unsigned checks was one of our most-read in some time. It clearly spoke to people, but it also repelled some folks, who said: We just don’t …
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How To Motivate Support Staff with Incentives
Struggling to keep your support staff motivated? They may feel as if they do a lot of the work at your business, but don’t get any extra compensation for it. Here’s what you do. At the beginning of …
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Are These Your Monkeys?
I’m sick. I got my sister sick. I’m waiting for my wife and kids to get sick. How do you spell “waaaaah?" And yet, we’ve got to get the work done, you know? Here are some coping mechanisms I’m …
Cause Marketing and True Generosity
Are there right ways and wrong ways to be generous? Maybe not, but last week watching the Academy of Country Music Awards, I got all fired up about some ways I think good companies could do …
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Calling In Well
Did you know, according to a recent study, Americans barely use half of their paid vacation time? That's not only crazy, that's cause for dismissal in our company. We require our team to recharge, …
Growth, Business Models & Saying “No”
We’re preparing to add three new divisions to our company. They were born on a napkin at Panera during an amazing company retreat last November. Growth’s exciting, but it can - ironically - also be …
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