Don't try to fudge it. No matter what, tell the truth with your customers. We had a recent situation arise at our golf club here in Florida. One of the pro shop staff made up a fanciful story to back …
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6 Steps To Change Your Company Culture
Recently, during our 2014 Reader Survey, we asked readers about their biggest challenges. One reader works for a nonprofit that serves children with multiple disabilities; predominantly autism. She …
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When You Don’t Even Know Where to Start
"I don't even know where to start." Have you ever said that? Here’s an idea: Start in the middle. No one ever said the beginning has to come first. There is a lot to like about the middle. …
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Chalkboard Lessons – Jimmy Dugan
This week's quote for your computer's desktop wallpaper comes from Tom Hanks' character in The League Of Their Own... in honor of pitchers and catchers reporting for training. Let spring …
Belief
You can have flowers and candy. Me? For Valentine's Day, I'll give (and hope to receive) belief. Is there any greater gift than someone deeply, unshakably believing in you? Belief scales …
The Clever Trap
Shortly after our son was diagnosed with autism, I began to question many of the assumptions I’d always held dear.In the first ten years of my advertising career, I’d won more than 80 awards for my …