“Our lives begin to end the day we become silent about the things that matter.” ~ Martin Luther King Today and always, speak out about the things that matter. …
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Do you play favorites?
How much time and money does your company spend trying to acquire new customers? Now, how much time and money do you spend delighting those who already do business with you. I'm writing this …
Have I Got A Couple Stories For You
Seattle Seahawks fullback Derrick Coleman has been legally deaf since age 3. He stars in a new ad featuring him and some of the loudest fans on earth. The result is moving and …
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Are You Ignoring Your Customers?
If a customer called you with a question, would you hang up on him without offering an answer? If someone someone asked you face-to-face about your business, would you ignore her until she finally …
“We’re in a hurry!”
So the man brayed--several times--to his daughter, to the waitress, and to no one in particular. I'm in a restaurant at the Dallas-Fort Worth Airport, and I've just shared a smile with a security …
The Impact of Simple Sequencing
How do you benefit as a company from a great brainstorming session? Let’s say you got the gang all together. You gave them an email heads up a few days ahead of time so all the deep introverts in …