Tim Miles & Co.
Marketing • Management • Motivation
“I won’t charge you for it, but I cannot in good conscience, leave it looking like that.” I overheard Jeff say that while he was cleaning the carpets at a friend’s house the other day. His …
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Who has the most out-of-this-world customer service in your city? If you’re like 80% of people I ask that question, no one comes to mind. Yes, that’s sad. It’s also an opportunity, but before …
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Choices. Inputs. Opportunities. A tidal wave of available sources, options and information can be overwhelming. More is not necessarily better. Sometimes more is just …
The only thing worse than not having a guarantee? Having a pantywaist guarantee. I was ordering new socks - yes, I am the most boring person you know - and I came across Darn Tough Socks. I’m a …
Where are those overlooked touch points in your business? Something the customer comes into contact with, but overlooked by your organization as a point of positive impact? Last week at church, I …
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Who has the most out-of-this-world customer service in your city? If you’re like most people to whom I ask that question, you can think of only one company or none at all. Yes, that’s sad. It’s …
Continue Reading about An Easy, Fascinating Customer Service Experiment →
