On January 29th and 30th, I’m teaching a 2-day class on one of my favorite topics in one of my favorite places, and I’m teaching it with a rockstar in the retail service industry. If you know …
Subject: $13,800
We talked yesterday about what Mike Harris called "a culture of ownership." What does that look like in practice? How about this email I just got from my oldest, dearest client - Chapman Heating …
“A Culture of Ownership”
By all accounts, the Harris family of Clarksville, Tennessee, represents everything I love about the south. They’re hard-working, loyal, gracious, and the whole family seems to possess a thoughtful …
2644
2644 of you might like to know what to do next. You downloaded the book. It's on your phone, on your kindle, on your iPad. Now what? Read it. Read it and apply it. Read it and apply it and write …
Time For Your Company To Take 5?
I've been reading a great book: Creating Magic by Lee Cockerell - the guy who turned Disney's Magic Kingdom into an operationally excellent delight machine. He writes about something they call Take …
When You Boo Boo
A few years back, the guy who owns the local Harley-Davidson dealership, Steve Tuchschmidt, told me something that's stuck with me. I believe his father first told him: "Eventually everyone stubs his …