"It's kind of fun to do the impossible." - Walt Disney I have been actively working on a theory for a couple months now, but I've been thinking about it for yeeeears. Two clients are beginning to test …
Shareworthy Service Hall of Fame: Francis and Jake and Carrabba’s
Francis Pass is my client and my friend. He is also on the Mt. Rushmore of storytellers. We got to talking about shareworthy service the other day, and I was able to record - and have transcribed - …
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The 7 Facets of Kindness: Shareworthy Service
Shareworthy Service - either good or bad - has two main components: Professionalism and Kindness. Each component has seven facets. Yesterday, I examined the seven facets of Professionalism - the …
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The 7 Facets of Professionalism: Shareworthy Service
Shareworthy Service - either good or bad - has two main components: Professionalism and Kindness. Each component has seven facets. After studying countless examples of shareworthy customer …
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Shareworthy Service Hall of Fame: Disney
"Dump your ice cream cone on accident on Main Street? Tell them. You'll get a new one. Offering to take a picture of your family so you can be in it? They do it all the time." My friend, fellow …
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Shareworthy Service: Consistency and Dependability
"I'm a liar." One of my clients said this to me a few weeks ago. It lit this shareworthy service fire (Best Buy making my mom cry just poured kerosene on it). He voices his own ads on the radio. He …
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