(Mr. Clay Campbell has a story to tell you about shareworthy customer service. He is a Distinguished Toastmaster, giving keynote and after-dinner speeches across America. He has authored several …
Guess What One Customer Service Star Keeps In Her Car
During our company retreat this week, Deidre shared a story of a wildly successful mentor who kept something unusual in her car. Her mentor said she never knew when a moment of need might arise. …
Continue Reading about Guess What One Customer Service Star Keeps In Her Car →
What Do Your Customers Really Want?
“A NUMBER TWO MAYONNAISE JAR” Remember, Carnac, the Magnificent? Johnny Carson would put on a magic turban and divine the answers to questions having never seen them (sealed in a #2 mayonnaise …
Continue Reading about What Do Your Customers Really Want? →
Five Scrumptious Customer Service Lessons
“Does it look amazing?” Knowing it did, Kristen asked our party of six with confidence and delight after she’d set all our lunches before us at Outback Steakhouse in Hermitage, TN. It was at …
Continue Reading about Five Scrumptious Customer Service Lessons →
How To Help Your Employees Get Along Better
As an owner or manager, what do you do when your employees just can’t get along? Are kindness and professionalism lacking in the relationships between staff members? If you are interested in …
Continue Reading about How To Help Your Employees Get Along Better →
Today is FANTASTIC FRIDAY!
Do you find yourself drawn to themes? Do days like Throwback Thursday work for you? For me they are motivating and help organize my schedule. Sometimes. Earlier this week. a friend …