What do you do when your customers don’t deserve good customer service? Here at Miles & Company, we talk about delivering Shareworthy Service to your customers. It’s what we firmly believe will …
5 Steps for Customer Delight
Providing Shareworthy Service means delighting your customers in a way that makes them want to share with everyone they know about the great experience they had with your business. Today, while …
Cleaning Up with Shareworthy Service
“I won’t charge you for it, but I cannot in good conscience, leave it looking like that.” I overheard Jeff say that while he was cleaning the carpets at a friend’s house the other day. His …
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How To Define Shareworthy Customer Service
Who has the most out-of-this-world customer service in your city? If you’re like 80% of people I ask that question, no one comes to mind. Yes, that’s sad. It’s also an opportunity, but before …
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Is More Always Better?
Choices. Inputs. Opportunities. A tidal wave of available sources, options and information can be overwhelming. More is not necessarily better. Sometimes more is just …
No Pantywaist Guarantees!
The only thing worse than not having a guarantee? Having a pantywaist guarantee. I was ordering new socks - yes, I am the most boring person you know - and I came across Darn Tough Socks. I’m a …