My friend Sarah is a friend for life. This week, I have been under the weather. On Wednesday she texted: “I’m pulling out of my driveway with a hot pot of chicken broth.” She showed up minutes …
The Chrystal Service Award Goes To…
Recently, I wrote about asking how you treat your best customers, and while it’s still an extremely valid question (and a huge part of the reason for my visit to Calgary this week), I have another …
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How Do You Treat Your Best Customers?
How do they get away with honking off their current customers? (I'm speaking specifically about the major telecom companies.) After the promise of reduced TV, internet and home phone bills, our …
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Do you play favorites?
How much time and money does your company spend trying to acquire new customers? Now, how much time and money do you spend delighting those who already do business with you. I'm writing this …
Are You Ignoring Your Customers?
If a customer called you with a question, would you hang up on him without offering an answer? If someone someone asked you face-to-face about your business, would you ignore her until she finally …
Shareworthy Service in the Windy City
Over the Christmas holiday, we had the opportunity to visit Chicago for some fun with friends. We sampled pizza, shopped for bargains and enjoyed the view from a world class hotel at a heck of a good …
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