Tim Miles & Co.
Marketing • Management • Motivation
I get asked “how do I determine how much I should spend on marketing and advertising?” as much as any question, I suppose, and I admire it for two reasons: It shows strategic thought about …
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The topic being discussed at the meeting was fairly complex yet the closing advice for determining our next steps was this: ‘Don’t Overthink It.’ Customer Engagement is an important topic for …
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She was having a bad night. The weather was deteriorating. The normally-bustling Friday night crowd was sparse. She wasn’t making money. My wife and I had tickets for a show, so we braved the …
How do you manage your customer's expectations? One simple key: when you say you are going to do something for someone, do it. Let me tell you a little story about how I know this is so …
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Here are six ways sales professionals can create great customer word-of-mouth marketing: 1. Actively Listen: People are more distracted than ever, so if you are able to focus your attention …
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It was a beautiful sunny morning when we arrived at the airport. The porter informed us, “They’ve cancelled your flight because of fog at the destination.” Heading into the terminal we witnessed …
Continue Reading about The Two-Word Response to Shareworthy Customer Service →
