Tim Miles & Co.
Marketing • Management • Motivation
Last week I wrote about a great example of customer service. Free pizza was involved. So, yum. A friend who happens to own a business wrote to me about that post. He cautioned me about equating a …
Continue Reading about No-Cost Keys to a Shareworthy Customer Experience →
Here's a simple test with just five questions. Ready? Begin. 1. What’s the value of a customer over the course of her lifetime? I want you to picture a regular customer, and I want you to think …
It’s the bleak mid-winter here in the middle west U.S. where I live. It’s cold and gray and drab and dreary. And people, as a general rule, are tired of it. We’re a little bit grouchier and grumpier …
Continue Reading about The One Type of Customer You Should Always Reward →
Tim wrote about kindness recently. It’s been on my mind too. So has currency. I’ve been thinking about currency because of my trip to Portugal (Go! Great place). I had to deal with Euros, which are …
Continue Reading about The One Universal Currency You Need →
"For flotsam, please press 1. For jetsam, please press 2. For a sam directory, please press..." AAAARGH! If you have a phone tree or other kind of automated phone system, everyone hates it. Trust …
I mean the following in the spirit of love. Several of our own clients have gotten excited about these things, and it hurts my heart every time. I had one actually spend money last year to advertise …
Continue Reading about The Absolute Worst Way To Measure Success? →
