I don’t use the word hate often. Unless I’m talking about coffee. I hate coffee. The aroma. The taste. The frou-frou …
Simple Steps to Shareworthy Customer Experience
It’s the little things that make customer service shareworthy. Or not. Don’t think you have to create some big blow-me-out-of-the-water-ideas. Simple courtesies go a long way. Contrast how we …
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Sharpies! Subscribers! Shameless!
We've been dusting and sprucing and fixing up. We're getting ready for Open House at Miles and Company. About two and a half years ago, I joined my brother and sister-in-law, Tim and Deidre Miles, …
Do You Know Your Norms?
(Today we welcome Jennifer Olson to The Daily Blur guest stage. Jen has a passion for people who find success in all things – family, business, sports, et all. She is a closet marketer, and special …
Marketing The Grand Ole Opry – Part Two
This is part two of my conversation with Dan Rogers, director of marketing and communication for the Grand Ole Opry in Nashville, TN. CLICK HERE TO READ PART ONE Ryan: How do you measure the …
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Marketing The Grand Ole Opry – Part One
“I’ve said it for the record a thousand times. I’ll state it again a thousand times. This is the pinnacle of what I do. Nothing has ever touched being a member of the Grand Ole Opry.” - Garth Brooks …
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