My wife, Dee, saw this over the weekend and brought it to my attention. Love the idea of getting a close-up of your (or one of your) phone answerers on the contact us page – looking sharp wearing your gear.
Now, I would suggest to Columbia Land Care that they add their phone number in big, bold, clickable-from-a-mobile-phone text. About 50% of us (extraverts) would prefer to call you rather than email you.
But, the headshot is a super idea!