Brice and his team at our favorite Sioux Falls organic food store got this card from a happy customer:
Brice shared it with me. Here’s what I sent back to him:
Send her a “We Heart You” card back signed by all the employees with a $20 gift card for her next visit.
Make it one of those crazy, giant oversized cards.
Her comments aren’t the end. They’re just the beginning!
Fun! Fun! Fun!
Beats working for a living, doesn’t it?
Your customers are all you’ve got. Be devoted to them. Love them with your whole heart.
Happy Valentine’s Day.
Yes! I hope Brice goes ahead with it. I find that some small businesses feel that sending a giant “heart” card would be “unprofessional”. What’s professional? Boring and impersonal? Personally…I love giant “heart” cards. My daughter got a Valentines card in the mail from her Grandma yesterday. You should have seen her face. It’s amazing how a small extra effort can delight customers even further and cause them to love you more. Good job Pomegranate!
This is a GREAT reminder! And it’s so important!