(Ryan Patrick is a contributing editor to The Daily Blur. He’s not only handsome but a mighty fine writer. You can check out his growing archive of posts here.)
Next week (October 7-11) is National Customer Service Week.
This isn’t just some gimmick. It’s a presidentially-decreed gimmick. Back in 1992 when President George (Big Daddy, not W) Bush first proclaimed National Customer Service Day, he urged “all Americans to observe this week with appropriate programs and activities.”
This raises several questions:
- What are these “appropriate programs and activities” for National Customer Service Week?
- Does this mean there are inappropriate programs and activities?
- Why do we even need National Customer Service Week?
I understand the purpose of national commemorative days and weeks is to bring awareness to a large number of worthy (and a few not-so-worthy) causes. And I agree that customer service should be integrated, calculated, and celebrated.
But with all due respect, Mr. President, one week just ain’t gonna cut it.
Therefore, I move that we proclaim Customer Service Year! And I urge you to celebrate all year by
observing implementing appropriate programs and activities.
Then, when the year is up, repeat.
There’s a big difference between committing to one week out of a year and every year.
One week = lethal.
Every year = legendary.
Yesterday, Tim emphasized the importance of mapping the customer experience. Tomorrow, he will show you how to fine tune that experience.
The question is, what will you do today?
Customer Service Year doesn’t begin January 1st. It begins when you want it to begin.
Today’s a good day.
Today is also Balloons Around The World Day.