The parking garage attendant at the Fort Myers airport made me smile because she did something that was shareworthy. I pulled up to her ticket window, handed her my ticket and asked “How are you …
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The One Word Key to an Exceptional Customer Experience
Want to keep your current customers coming back? Want to attract and keep new customers? There’s one key word to providing the kind of exceptional customer experience that will do just that. We …
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Nancy’s Favorite Things 2014
I laughed out loud when I read an advance copy of Ryan’s Daily Blur piece for this past Wednesday. I loved it because it was perfectly Ryan –cautious, creative and full of heart. And it was really, …
Little Things Make Or Break Your Customer’s Experience
Don’t think you have to create some calculatingly clever, explosively entertaining, and fireworky fantastic customer service ideas. Simple courtesies go a long way. Contrast how we were treated …
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Customer Experience: Our Best Advice
(Welcome to Day 3 of Miles & Company's Completely-Shamless, Semi-Shameless Subscriber Drive. For the next four days, our email subscribers can share our stuff and win big ole' buckets of crazy …
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The Three* Types Of Media
As you look at your marketing budget for 2015, are you budgeting for development of all three* types of media? You knew there were three*, right? PAID MEDIA - What most people include in their …