Tim Miles & Co.
Marketing • Management • Motivation
"I'm a liar." One of my clients said this to me a few weeks ago. It lit this shareworthy service fire (Best Buy making my mom cry just poured kerosene on it). He voices his own ads on the radio. He …
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Yesterday, I shared the 14 facets of any shareworthy customer service experience. After researching about a bazillion stories of the good, the bad and the ugly, I realized that experiences were made …
Continue Reading about Shareworthy Service: Privilege at the Cap City Fine Diner →
Sunday, we were heading to Grandmom’s house to celebrate cousin Ben’s 14th birthday when Sarah told my wife, Dee, to “put the CD on, Mama!" It was Steve Green because she's six, so of course it …
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Last Saturday evening, a walking accident sent me to an ER. (I’ll pause here as you ponder ‘walking accident.’) Despite the financial implications and the pain of a fractured bone in my wrist (we …
Last week I wrote about a great example of customer service. Free pizza was involved. So, yum. A friend who happens to own a business wrote to me about that post. He cautioned me about equating a …
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Thanks for attending the Wealth Services Summit for Hilliard Lyons! Here are the resources from the keynote address and UVP workshop… but first... The World’s Shortest …
Continue Reading about Hilliard Lyons Wealth Services Summit Resources →
