Our clients and friends, Chapman Heating & Cooling, had their monthly success breakfast meeting yesterday - where they share company highlights and progress toward company goals. It's a great time …
Search Results for: share worthy service
Education At The Speed Of Service
I believe entrepreneurship is the second most important key to the successful future of this country and countries around the world. I believe education is the first. On Wednesday we debuted a new …
A Sign of Poor Customer Service
Talk about a family that's aware of customer service! Within an hour of each other on Monday, Phil and Heather Figueiredo sent out important observations of customer service. First, Phil sent out …
The 14 Keys That Turn Customer Service Into Customer Delight
Over the past couple months, I've spent countless hours researching studies and stories of customer service. I've read the horror stories, and I've heard the stories of spectacular, shareworthy …
Continue Reading about The 14 Keys That Turn Customer Service Into Customer Delight →
Simplifying Spectacular Customer Service
The Reverend Harold T. Mooney taught me to love God and golf. He was able to simplify both for me. When we'd talk about golf at the driving range or in the big emerald yard behind the church, he'd …
Continue Reading about Simplifying Spectacular Customer Service →
IAG: What We Do
Marketing has three controls. We help you master them. Share of Voice (SoV): What percentage of all advertising done in your business category in your market is yours? How much do you dip into your …