Shareworthy Service: The Class

On January 29th and 30th, I’m teaching a 2-day class on one of my favorite topics in one of my favorite places, and I’m teaching it with a rockstar in the retail service industry.

If you know customer service matters more than ever, but you’re just not sure where and how to make a dent in such a big topic, this course is perfect for you.

In Delivering Delight: A Guide To Shareworthy Customer Service, you’ll learn tools and techniques to raise your business’s level of Customer Service to the point where customers want to share their experience with others.

I’m teaching this course over two days at Wizard Academy – a non-traditional, 21st century business school in Austin, Texas, dedicated to the pursuit of helping owner-operated companies understand what makes people do the things they do.

My fellow instructor, Phil Wrzesinski, owns and operates one of the world’s most magical independent toy stores, named “one of the 25 best independent stores in America” in the book Retail Superstars. He teaches and consults retail businesses on how to raise the bar in everything from financials to customer service to hiring and training a staff that is a work of art.

Me? I’ve advised home service companies in four countries over the last eighteen years. Since October of 2008 – the start of America’s economic downturn – every one of my American home service clients has enjoyed double-digit or triple-digit growth. I’m is the author of Good Company: Making It, Being It, Keeping It, and am an in-demand speaker, teacher and consultant.

Class tuition includes texts from both instructors, plus handouts and a wealth of exercises and practical takeaways that you can implement in your business. The first twelve students to register will stay, for free, in Engelbrecht House – the student mansion on the Wizard Academy campus.

With experts in home services and retail leading the way, you’re sure to leave Austin with a completely new view of customer delight and a plan to take action to change the course of your company for the next hundred years.

I hope you’ll join us. It’s sure to be two days none of us will forget.

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