Our clients and friends, Chapman Heating & Cooling, had their monthly success breakfast meeting yesterday – where they share company highlights and progress toward company goals. It’s a great time to get together over a meal and take stock in what makes the company awesome.
I’ve written about Chapman several times before – most notably in the great lesson about a company’s most important customers – its employees.
Yesterday, the Chapman family was rewarding its employees for the previous month’s Take 5s – taking 5 minutes to help a customer with some unscheduled bit of business.
There were dozens and dozens and dozens of these little slips – filled out on the honor system – and yesterday Chapman rewarded those efforts and random acts of kindness.
If you’re not familiar with the term, Shareworthy Service is a budgeted system of measuring and rewarding customer delight.
It helps build a culture of ownership inside a company — which our company believes is the key to owner-operated companies not only surviving but thriving in this century.
Is it all worth it? The Chapman Family is on their way to a(nother) record year… what do you think?
Invest in your employees, and they will invest in you.
Absolutely brilliant! I love this idea and will be stealing it.