Tim Miles & Co.
Marketing • Management • Motivation
Did you hear about the caption that works with every New Yorker cartoon? New York designer Frank Chimero recently discovered the phrase, “Hi, I’d like to add you to my professional network on …
Continue Reading about How to Avoid Fill-in-the-Blank Advertising →
One of our readers - one who is really good at her job and full of joy and good will - asked us to write about this: How do you bounce back from an encounter with a difficult customer? And …
Continue Reading about How To Bounce Back From A Difficult Customer →
I stare down the barrel of a big writing project. And I'm stuck. I’m completely paralyzed by the blank screen. The cursor mocks me with every blink. So I put it off until tomorrow. And …
Continue Reading about Stop Procrastinating In Three Easy Words →
How do you manage your customer's expectations? One simple key: when you say you are going to do something for someone, do it. Let me tell you a little story about how I know this is so …
Continue Reading about The Key To Your Customer’s Expectations →
Last week I wrote about a great example of customer service. Free pizza was involved. So, yum. A friend who happens to own a business wrote to me about that post. He cautioned me about equating a …
Continue Reading about No-Cost Keys to a Shareworthy Customer Experience →
It’s the bleak mid-winter here in the middle west U.S. where I live. It’s cold and gray and drab and dreary. And people, as a general rule, are tired of it. We’re a little bit grouchier and grumpier …
Continue Reading about The One Type of Customer You Should Always Reward →
