Tim Miles & Co.
Marketing • Management • Motivation
What's the best way to see your customers as they really, truly are? By inventing some of them! As my seven-year-old daughter likes to say: "Not. Even. Kidding." Remember: The subject of your …
Continue Reading about Personas: The Magical—and Profitable—World of Make-Believe →
It’s what we all want, right? Heck, it’s what we all demand, isn’t it? The immediacy of smartphones and Gigabit Internet have changed us irrevocably, haven’t they? Has your business changed with …
It's like the company-that-shall-not-be-named... it's very utterance puffs cheeks and turns faces red. The "C" word... is NOT for use in civil conversation. Consistently ranked one of the most …
Continue Reading about Three Lessons From A GOOD Comcast Service Story →
(Dave Bacon is one of the owners of a crazy successful swimwear company in Canada called Swimco as well as a friend. A very wise friend at that. A while back Ryan Patrick wrote a blog post about "That …
Continue Reading about Are You The Guy (or Gal)? [Guest Essay] →
I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of my team suggested I start …
Continue Reading about “How do I get people to come into my restaurant?” [AMA] →
I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of my team suggested I start …
