Brice and his team at our favorite Sioux Falls organic food store got this card from a happy customer: Brice shared it with me. Here's what I sent back to him: Send her a "We Heart You" card back …
Skittles Ripped Me Off
Big, pretty box. Inside? A bag that's 2/3 the size of the box, and that bag is 2/3 full. The skittles themselves are kinda, umm, grody. They are dull-colored and look like they've been wet at some …
Turn Your Org Chart On Its Ear
(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts here.) You want …
Good Companies Answer The Call
It's simple, but it doesn't mean it's easy. Successful businesses follow through. After reading last week's blog post about how companies answer their phones, one of our goodest companies' owners …
How Does Your Company Answer The Phone?
"Thanks for calling Picklepepper Heating & Air. How can I help you?" How does your company answer the phone? You have a set policy, right? Have you given much thought to it? Do you have a …
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Happy Employees
Are your employees happy? Heck, does it even matter? Yep. According to research by the Gallup Organization, disengaged workers cost the U.S. economy $350,000,000,000 per year. That's 350 …