I've been reading a great book: Creating Magic by Lee Cockerell - the guy who turned Disney's Magic Kingdom into an operationally excellent delight machine. He writes about something they call Take …
When You Boo Boo
A few years back, the guy who owns the local Harley-Davidson dealership, Steve Tuchschmidt, told me something that's stuck with me. I believe his father first told him: "Eventually everyone stubs his …
Ideas get thank yous. Plans get rewards.
Want to rapidly ratchet up the awesome in your company? Empower your employees to help you work on the business … not just in it. But … not just with ideas. Ideas are great. Ideas to improve the …
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How It’s Supposed To Work, I Think (Web Wednesdays)
You go to a restaurant. You eat a pork chop so good you'd sell your children for another. At the end of your meal, your server comes up to you and says, "If you enjoyed that pork chop, we can notify …
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Good Company – Making It, Keeping It, & Being It [Milestone Video]
Milestones for Small Business are weekly answers to questions from small business owners across the world. At the end of a year, we'll have a created a 52-point roadmap to small business …
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Refusing Business
I'm unplugged for a few days to recharge with Dee after getting the book finished. The following is an excerpt from Good Company: Making It, Keeping It, And Being It that goes on sale on Monday, …