I get asked a bunch of questions about... you know... stuff. And in the early morning hours I enjoy responding (hopefully) thoughtfully and thoroughly. A couple members of my team suggested I start …
How Setting Boundaries Leads to Success
Along with a group of friends, I am doing a study on the book, Essentialism by Greg McKeown. The subtitle of the book is “The Disciplined Pursuit of Less.” I highly recommend it, especially if you, …
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The Best Employees You May Be Overlooking
A friend is currently away from his family due to work responsibilities with his new employer. Over the weekend, his appreciative wife posted this photo of an unexpected gift she and her kids …
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The One Type of Customer You Should Always Reward
It’s the bleak mid-winter here in the middle west U.S. where I live. It’s cold and gray and drab and dreary. And people, as a general rule, are tired of it. We’re a little bit grouchier and grumpier …
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Charlie Update 2: Going Home
Today is a good day. Today, we pack up the cards, letters, gifts, baseballs, stuffed animals, and balloons. Today, we gleefully leave behind the cafeteria food, 8-inch TV, and fold-out …
Update on Charlie
Many of you have asked for an update on my son. It has now been two weeks since Charlie's brain surgery, and he will likely remain in the hospital for several more weeks of intensive physical, …