The devil is in the details. And by "devil," I mean "electrical outlets." Because, in the past week, not one, but TWO different electrical outlets made a rather large impression on me. One …
I Heart My Job?
She was having a bad night. The weather was deteriorating. The normally-bustling Friday night crowd was sparse. She wasn’t making money. My wife and I had tickets for a show, so we braved the …
No-Cost Keys to a Shareworthy Customer Experience
Last week I wrote about a great example of customer service. Free pizza was involved. So, yum. A friend who happens to own a business wrote to me about that post. He cautioned me about equating a …
Continue Reading about No-Cost Keys to a Shareworthy Customer Experience →
5 Steps to Make 2015 Your Best Marketing Year Ever
Would you like to make 2015 the best year ever for your company? It won’t happen by accident. It takes purposeful planning to accomplish what’s important. Today, I’m sharing suggestions based a …
Continue Reading about 5 Steps to Make 2015 Your Best Marketing Year Ever →