She was having a bad night. The weather was deteriorating. The normally-bustling Friday night crowd was sparse. She wasn’t making money. My wife and I had tickets for a show, so we braved the …
The Key To Your Customer’s Expectations
How do you manage your customer's expectations? One simple key: when you say you are going to do something for someone, do it. Let me tell you a little story about how I know this is so …
Continue Reading about The Key To Your Customer’s Expectations →
No-Cost Keys to a Shareworthy Customer Experience
Last week I wrote about a great example of customer service. Free pizza was involved. So, yum. A friend who happens to own a business wrote to me about that post. He cautioned me about equating a …
Continue Reading about No-Cost Keys to a Shareworthy Customer Experience →
The One Type of Customer You Should Always Reward
It’s the bleak mid-winter here in the middle west U.S. where I live. It’s cold and gray and drab and dreary. And people, as a general rule, are tired of it. We’re a little bit grouchier and grumpier …
Continue Reading about The One Type of Customer You Should Always Reward →
The #1 Rule For Goal Setting
Remember when you were young, and the greatest joy in life was imagining with your friends? We used to call it “playing.” We transported ourselves into the world of our imaginations doing something we …
Email Ebook: Restoring Kindness & Professionalism to the Age of Email
Hi, this is Lynn. I hope you are having a good day so far! I wrote a little ebook about email, and starting this week we will be offering for as little as 99 cents a copy. Here's why I …
Continue Reading about Email Ebook: Restoring Kindness & Professionalism to the Age of Email →