Good companies understand and appreciate their most important customers - their employees. It's no coincidence that - time and again - good companies find new ways to reward their employees. Apple, …
Tuning Your Customer Experience
All week long, we've been writing about the importance of deepening relationships with customers by delighting them when they do business with you. On Tuesday, I showed you how to map your waypoints …
Mapping The Customer Experience
Lynn's experience at The Apple Store over the weekend is no anomaly. She didn't just get the "good" employee to help her. Apple has systems, policies and procedures to duplicate, scale and train on …
The Relationship Business
(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts …
The Aha! Moment
(I've written about Thomas Peisker once before. He's a kind-hearted, well-mannered, thoughtful soul... who plays the banjo. Now, his mother thinks the way I've described my nephew doesn't sound very …
Managing Change From The Inside Out
What if the people in your organization that seem most resistant to change and new ideas could become the greatest allies for their implementations? On Tuesday, I was in Asheville, North Carolina, …
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