(I've known our newest contributor, Betsy Dougherty, for many years. She helps people look and feel beautiful. I've always admired how she looks at the world a little differently and marches to the …
Inefficient Meetings? Put Up A Parking Lot.
Do you struggle with meetings veering off topic? Are you frustrated by too many ideas and not enough action? My brilliant sister Lynn's tactic will help immediately and immensely. We just wrapped up …
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A Really Hard Question
Mac and Denise McIntosh are the kinda people you want as friends and clients. They're the very best kind of crazy. In a recent call with their senior staff, Mac shared a great - but really hard - …
Tuning Your Customer Experience
All week long, we've been writing about the importance of deepening relationships with customers by delighting them when they do business with you. On Tuesday, I showed you how to map your waypoints …
The Aha! Moment
(I've written about Thomas Peisker once before. He's a kind-hearted, well-mannered, thoughtful soul... who plays the banjo. Now, his mother thinks the way I've described my nephew doesn't sound very …
Positioning Wedges
Think about your two or three biggest competitors... list them out 1, 2, and 3. Do it on paper - stuff gets more real when you put it down on paper. Now, answer this question for each competitor: In …