As an employer, how do you give feedback to your employees?
There are two ways.
Public or Private.
Kind or Unkind.
Helpful or Not.
This is important because we know from 20+ years of experience with owner-operated businesses that your employees are your most important customers.
A young man I know working at an hourly wage job recently received a message from his employer. It included harsh words of criticism and shaming. Not only was this message delivered by text but two of his coworkers were copied on the text.
As an employer if you have a problem with the behavior of one of your employees, it is your responsibility to sit down with them look them in the eye and privately explain the problem.
As an employer if you have words of praise for the behavior of an employee, by all means publicly shout it from the rooftops.
The concept is simple. Criticism is private and best delivered one-on-one.
Compliments, on the other hand, may be delivered in a public way so that others can know and appreciate the good work.
Feedback is important, and so also, is the manner in which it is delivered.