Words I Wish I Wrote

We have a colleague in Belfast (by way of the magical land of Oz) that writes the most brilliant, insightful, delightful things.

She’s been working her fingers to the bone of late to routinely share valuable insights, and the May 2 edition of Sarah Ripley’s blog was no exception.

It reminds me of the stuff we’ve been writing here lately, and you should go read it.

In Do you feed back your employees feedback?, Sarah illustrates the importance of closing the feedback loop and opening a level of follow-through with your most important customers:

Happy employees mean happy customers. Ensuring your employees feel empowered and satisfied in their current positions is paramount to maintaining a healthily low turnover rate. Foolish business owners are ones that believe each and every staff member is easily replaceable, and treats them accordingly. The cost of staff turnover to a business can never be fully accounted for, as a great deal of this cost is cost in time – time in training, lowered productivity and therefore lower efficiency for the business.

Read the rest of Sarah’s post – including a truly depressing and unfortunate restaurant story.

But, don’t be depressed yourself, for two reasons.

#1 – You can change the way you act, think, and view the world right now. You can begin seeing these areas where your business falls short as opportunities.

#2 – You met Sarah, and you went and subscribed to her blog.

Have a great weekend, and remember, the contest to Name Tim’s Thing ends Saturday at 11:59 PM CDT.