We’d like to take a moment to wish our Canadian friends a very happy Thanksgiving. Today is Thanksgiving, and as families across Canada gather to give thanks, we celebrate with them. You see, we’re …
How To Help Your Employees Get Along Better
As an owner or manager, what do you do when your employees just can’t get along? Are kindness and professionalism lacking in the relationships between staff members? If you are interested in …
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How To Give Your Customers What They Really Want
Do you start many of your planning meetings with this question: "What do our customers need to know?" I suggest a different approach. I think it will transform your strategic planning …
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How To Respond To Customer Inquiries
How easy do you make it for your customers to ask questions? How quickly and how well do you respond to your customer inquiries? We use Basecamp for project management at Miles & Company. It …
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Email Marketing That Wins
Your email marketing extends beyond those newsletters and offers you send out to your customer lists. It includes every response to an online order, too. I received a good one this week following an …